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You have problem when log in game ? Here the solutions.

Forum Support

Get direct support from other players and staff members in our Community Forum



Common Solutions

Before asking for help, please read the Common Solutions below first.


This program is unavailable in your country.

We only support the North American client. You must change your client REGION to NORTH AMERICA using the NCSoft launcher, then repair your game after doing that.


Failed to Initialize the game.

Your Client contains modified or broken files, Use the NCsoft Launcher to Repair your Client to a working state.


No game server is available to the authorization server.

You are missing files necessary to connect, please Download and Reinstall Aion Launcher again.

Start the Aion Launcher as Administrator.


Having Problems with our Launcher?

Download the files here and place it in your Aion Client (C:/Program Files/NCsoft/Aion/) folder.

Run the bat file to start the game.


Found a Bug or Exploit Ingame?

Please Report it here